Your Club, Synchronized
FAQ (Frequently Asked Questions)
Status: Public draft
Application: ClubSy
1) What is ClubSy?
ClubSy is a platform to manage clubs, teams, events, attendance, and internal communication.
2) How do I create an account?
You can sign up from the initial screen using email (and/or phone, if enabled), complete your profile, and verify your access.
3) How do I join a club?
You can receive an invitation from a club via link or token. After accepting it, your profile is linked to that club. If you signed up without a direct invitation, you can request approval to link your profile to your club from your profile settings.
4) How do I change my language?
Go to Settings > Language and select your preferred language.
5) How do I update my profile information?
From My Profile, you can update your name, photo, and other allowed fields.
6) What if I forgot my password?
On the login screen, use Reset password and follow the instructions sent to your email.
7) What user roles are available?
Roles (for example: player, coach, management, staff) depend on each club configuration.
8) Can I belong to more than one team?
Yes, if the club allows it and assigns multiple memberships to your account.
9) What does Personal Area include and what value does it provide?
See the feature and UX/business value guide:
10) Where can I see my statistics?
Open Statistics from the app and choose My Performance. Select one of your active teams to review your recent attendance: confirmations, attendance percentage, absences, no-shows, and current attendance streak.
If your club records match statistics, My Performance also shows approved sport-specific totals for your recent matches, such as events, quantities, minutes played, and the available metric breakdown for that sport.
11) Why are match statistics missing or incomplete?
Match statistics are available only after an authorized club member has recorded them and the session has been approved. Statistics may also be unavailable when:
- You are not an active member of the selected team.
- The match is outside the selected team's recent activity.
- Your club does not have statistics capture enabled for its plan.
- The match or sport has no recorded actions yet.
Ask your coach or club administrator to confirm the match was recorded and approved. Attendance information can still appear even when no match statistics were captured.
12) Can I see another player's statistics?
Players can access their own individual views. Coaches, team managers, operations staff, and club administrators may access team and player statistics when their club role includes the required permissions. The club controls access to protect player information.
13) Do I need a subscription for personal statistics?
Free accounts can have a limited personal performance summary. A Personal subscription unlocks the full individual insight layer, including sport-specific recent-match breakdowns and the available personal report exports. Club plan restrictions and role permissions can still affect whether match data is available.
14) How do I report an issue or contact support?
Use Report issue inside the app or contact official support:
15) What devices are supported?
ClubSy is available on mobile platforms and may include additional platform support depending on the published version.
16) How is my personal data used?
See the Privacy Policy.
17) Where can I read legal terms?
Notice
This content is informational and may be updated to reflect product improvements, operational changes, or applicable legal requirements.